System Care Plus Terms

    ​I.          PARTIES:
     
    This Contract is made and entered into by and between CRABTREE CUSTOM ELECTRIC, LLC, d/b/a HOME THEATRE EXPERTS, a corporate entity hereinafter referred to as “CCE,” and the client listed above, hereinafter referred to as “CUSTOMER”.
     
    II.         SERVICES TO BE PERFORMED:
     
    The System care plan entitles Customer to one on-site service call each quarter.  During this visit CCE will check any security contacts and devices installed by CCE to make sure they are working properly and free of damage.  CCE will make sure any security system monitored by CCE is communicating properly to the monitoring station.  CCE will test all audio devices installed by CCE for proper functionality and levels.  CCE will test all video equipment installed by CCE for proper functionality and best resolutions.  CCE will check all network connected devices installed by CCE for firmware and software updates and perform any necessary updates.  These service calls are generally scheduled towards the end of each quarter, to give Customer the most current updates, but can be scheduled sooner at the request of Customer.

    ​Customer also receives a discounted rate for additional service calls.  Normal service call rates are $100 per man/hour with a minimum of $150. Customer receives service calls at a rate of $65 per man/hour with a minimum of $75.

    Customer also receive priority scheduling on any service calls needed.  Priority scheduling guarantees Customer that CCE will be on-site within 24 hours of a request, within normal business hours.  CCE hours of operation are Monday - Friday between 7am and 4pm, excluding holidays.

    ​The System Care Plus plan additionally entitles Customer to the installation of the OVRC hub module (normally $299 msrp plus tax and installation), allowing CCE to remotely monitor and perform necessary reboot/reset commands on network attached devices.  CCE will perform weekly speed tests (remotely) on Customer's network.  CCE will perform firmware updates (remotely) on network attached devices.  CCE will also provide Customer with a quarterly network performance report card showing Customer all network speed test results, all device reboot/resets, all network downtime/outages, etc.

    ​Customer will receiver a 5% discount on any equipment purchased through CCE, excluding video equipment such as televisions.  Ask a CCE representative about specific qualifying components. 
     
     III.        PAYMENT TERMS:
     
    Payment will be automatically processed from Customer's credit card on file at the beginning of each quarter. 

    If the credit card on file is declined for payment, CCE reserves the right to cancel the System Care Agreement with Customer and Customer will pay a cancellation fee of $50.  If Customer wishes to cancel the System Care plan, they must provide written notice to CCE 30 days prior to cancellation.  Notice can be emailed to systemcare@cometotheexperts.com or mailed to Crabtree Custom Electric, LLC, 3630 Trousdale Drive, Suite H, Nashville, Tn 37204.