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I
. PARTIES:
This Contract is made and entered into by and between
CRABTREE CUSTOM ELECTRIC, LLC, d/b/a HOME THEATRE EXPERTS
, a corporate entity hereinafter referred to as
“CCE,”
and the client listed above, hereinafter referred to as
“CUSTOMER”.
II. SERVICES TO BE PERFORMED:
The System care plan entitles
Customer
to one on-site service call each quarter. During this visit
CCE
will check any security contacts and devices installed by
CCE
to make sure they are working properly and free of damage. C
CE
will make sure any security system monitored by
CCE
is communicating properly to the monitoring station.
CCE
will test all audio devices installed by
CCE
for proper functionality and levels.
CCE
will test all video equipment installed by
CCE
for proper functionality and best resolutions.
CCE
will check all network connected devices installed by
CCE
for firmware and software updates and perform any necessary updates. These service calls are generally scheduled towards the end of each quarter, to give
Customer
the most current updates, but can be scheduled sooner at the request of
Customer
.
Customer
also receives a discounted rate for additional service calls. Normal service call rates are $100 per man/hour with a minimum of $150.
Customer
receives service calls at a rate of $65 per man/hour with a minimum of $75.
Customer
also receive priority scheduling on any service calls needed. Priority scheduling guarantees
Customer
that
CCE
will be on-site within 24 hours of a request, within normal business hours.
CCE
hours of operation are Monday - Friday between 7am and 4pm, excluding holidays.
The System Care Plus plan additionally entitles
Customer
to the installation of the OVRC hub module (normally $299 msrp plus tax and installation), allowing
CCE
to remotely monitor and perform necessary reboot/reset commands on network attached devices.
CCE
will perform weekly speed tests (remotely) on
Customer's
network.
CCE
will perform firmware updates (remotely) on network attached devices.
CCE
will also provide
Customer
with a quarterly network performance report card showing
Customer
all network speed test results, all device reboot/resets, all network downtime/outages, etc.
Customer will receiver a 5% discount on any equipment purchased through CCE, excluding video equipment such as televisions. Ask a CCE representative about specific qualifying components.
II
I. PAYMENT TERMS:
Payment will be automatically processed from
Customer
's credit card on file at the beginning of each quarter.
If the credit card on file is declined for payment,
CCE
reserves the right to cancel the System Care Agreement with
Customer
and
Customer
will pay a cancellation fee of $50. If
Customer
wishes to cancel the System Care plan, they must provide written notice to
CCE
30 days prior to cancellation. Notice can be emailed to systemcare@cometotheexperts.com or mailed to Crabtree Custom Electric, LLC, 3630 Trousdale Drive, Suite H, Nashville, Tn 37204.
Check box to agree to System Care Plus terms
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Home Automation
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Service Plans
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Training