24/7/365 System Care Plans
|
|
|
We, at Home Theatre Experts, pride ourselves on designing and installing strong, dependable home systems. From security, to A/V, to full home automation, we have partnered with manufacturers that make the best products and stand behind them. When it comes to these electronic systems, most customers want to keep them running with the latest features and updates. There are also issues that can arise that are out of anyone's control such as power and internet outages that can cause a system to malfunction.
In order to ensure our customers continue to get the best performance from their systems, we are pleased to offer 24/7/365 System Care Plans. We have three levels of support that give you the assurance of knowing your system stays up to date and is always running at it's best.
In order to ensure our customers continue to get the best performance from their systems, we are pleased to offer 24/7/365 System Care Plans. We have three levels of support that give you the assurance of knowing your system stays up to date and is always running at it's best.
What Does This Mean?
We can monitor and access your system remotely, and in most cases can repair your system before a service call is needed.
We have certified technicians in every timezone available to communicate with you 24/7, in whichever manner best fits your lifestyle.
You’ll have access to a mobile app that provides solutions to many of the common issues that technology systems experience.
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate. System Care Pro members receive priority service calls.
We have certified technicians in every timezone available to communicate with you 24/7, in whichever manner best fits your lifestyle.
You’ll have access to a mobile app that provides solutions to many of the common issues that technology systems experience.
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate. System Care Pro members receive priority service calls.
|
What Can Be Done:
We can tell whether your network-connected devices are up and running. We can determine the health of many connected AV devices and lighting (availability may vary depending on the manufacturer). We can also see Internet state and average upload/download speeds. |
What Cannot Be Done:
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues). Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player). Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies. |
System Care |
System Care Plus |
System Care Pro |
50/month |
75/month |
100/month |
(One Month Free With Annual Subscription) |
(One Month Free With Annual Subscription) |
(One Month Free With Annual Subscription) |
Proactive Monitoring and Remote Repair We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
Proactive Monitoring and Remote Repair We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
Proactive Monitoring and Remote Repair We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call |
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call |
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call |
Unlimited 24/7 Remote Help via Email, Text, or Chat We’re available to communicate with you in whichever manner best fits your lifestyle. |
Unlimited 24/7 Remote Help via Email, Text, or Chat We’re available to communicate with you in whichever manner best fits your lifestyle. |
Unlimited 24/7 Remote Help via Email, Text, or Chat We’re available to communicate with you in whichever manner best fits your lifestyle. |
App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. |
App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. |
App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. |
A One Time Set Up Fee of $500 |
A One Time Set Up Fee of $500 |
A One Time Set Up Fee of $500 |
|
Unlimited 24/7/365 VIP Support Line Experience the convenience of a live answer by one of our knowledgeable technicians. |
Unlimited 24/7/365 VIP Support Line Experience the convenience of a live answer by one of our knowledgeable technicians. |
|
Discounted Equipment Upgrades We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
Discounted Equipment Upgrades We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
|
Annual Tech Review Technology is constantly changing. We will help you stay ahead of the game by reviewing your whole home system to find areas where you can have a better system experience. |
2 X Annual Tech Review Technology is constantly changing. We will help you stay ahead of the game by reviewing your whole home system to find areas where you can have a better system experience. |
|
Annual Maintenance Updates We will updates all drivers, firmware, and provide insight on how to make your system as up-to-date as possible. |
2 X Annual Maintenance Updates We will updates all drivers, firmware, and provide insight on how to make your system as up-to-date as possible. |
|
Discounted Service Calls You will receive a discount on any on-site service call we must perform. |
Discounted Service Calls You will receive a discount on any on-site service call we must perform. |
|
|
Control4 4Sight App Subscription We will include 4Sight as a part of the Pro Plan so you no longer have to worry about renewing your membership. We will do it for you. |
|
|
Priority Scheduling Pro members will be scheduled ahead of any other customers to insure your issues are solved more quickly and efficiently to save you both time and frustration. |
