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At Home Theatre Experts, we're dedicated to delivering reliable home systems, covering security, A/V, and full home automation. Partnering with top manufacturers, we guarantee quality products and steadfast support. To keep your systems up-to-date and running smoothly, even during unforeseen events like power or internet outages, we offer 24/7/365 System Care Plans. With three support levels, you can trust that your system will always perform at its best.
What Does This Mean:
We offer remote monitoring and access, often resolving issues before a service call is required. Certified technicians across time zones are available 24/7 for communication. Access our mobile app for common technology system solutions. In the rare case of a service call, enjoy a preferred rate, with System Care Pro members receiving priority service calls.
We offer remote monitoring and access, often resolving issues before a service call is required. Certified technicians across time zones are available 24/7 for communication. Access our mobile app for common technology system solutions. In the rare case of a service call, enjoy a preferred rate, with System Care Pro members receiving priority service calls.
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What Can Be Done:
We assess the status of your network-connected devices, check the health of AV devices and lighting (availability varies by manufacturer), and provide insights into Internet state along with average upload/download speeds. |
What Cannot Be Done:
We assess audio/video quality, troubleshoot app or service issues within network devices (e.g., Netflix or Pandora errors on Apple TV or Sonos), and exclude irrelevant items or potential threats (toasters, wicker baskets, toilets, major home appliances, pets, kids, plant life, zombies). |
SYSTEM CARE |
SYSTEM CARE PLUS |
SYSTEM CARE PRO |
$50/Month (One Month Free with Annual Subscription) |
$75/Month (One Month Free with Annual Subscription) |
$100/Month (One Month Free with Annual Subscription) |
Proactive Monitoring and Remote Repair We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
Proactive Monitoring and Remote Repair We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
Proactive Monitoring and Remote Repair We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call |
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call |
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call |
Unlimited 24/7 Remote Help via Email, Text, or Chat We’re available to communicate with you in whichever manner best fits your lifestyle. |
Unlimited 24/7 Remote Help via Email, Text, or Chat We’re available to communicate with you in whichever manner best fits your lifestyle. |
Unlimited 24/7 Remote Help via Email, Text, or Chat We’re available to communicate with you in whichever manner best fits your lifestyle. |
App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. |
App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. |
App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. |
A One Time Set Up Fee of $500 |
A One Time Set Up Fee of $500 |
A One Time Set Up Fee of $500 |
Unlimited 24/7/365 VIP Support Line Experience the convenience of a live answer by one of our knowledgeable technicians. |
Unlimited 24/7/365 VIP Support Line Experience the convenience of a live answer by one of our knowledgeable technicians. |
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Discounted Equipment Upgrades We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
Discounted Equipment Upgrades We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. |
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Annual Tech Review Technology is constantly changing. We will help you stay ahead of the game by reviewing your whole home system to find areas where you can have a better system experience. |
2 x Annual Tech Review Technology is constantly changing. We will help you stay ahead of the game by reviewing your whole home system to find areas where you can have a better system experience. |
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Annual Maintenance Updates We will updates all drivers, firmware, and provide insight on how to make your system as up-to-date as possible. |
2 x Annual Maintenance Updates We will update all drivers, firmware, and provide insight on how to make your system as up-to-date as possible. |
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Discounted Service Calls You will receive a discount on any on-site service call we must perform. |
Discounted Service Calls You will receive a discount on any on-site service call we must perform. |
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Control4 4Sight App Subscription We will include 4Sight as a part of the Pro Plan so you no longer have to worry about renewing your membership. We will do it for you. |
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Priority Scheduling Pro members will be scheduled ahead of any other customers to insure your issues are solved more quickly and efficiently to save you both time and frustration. |
Contact us today to secure your system and ensure your peace of mind!