Home Theatre Experts
System Care Plus Terms
This Contract is made and entered into by and between
CRABTREE CUSTOM ELECTRIC, LLC, d/b/a HOME THEATRE EXPERTS
, a corporate entity hereinafter referred to as
and the client listed above, hereinafter referred to as
II. SERVICES TO BE PERFORMED:
The System care plan entitles
to one on-site service call each quarter. During this visit
will check any security contacts and devices installed by
to make sure they are working properly and free of damage. C
will make sure any security system monitored by
is communicating properly to the monitoring station.
will test all audio devices installed by
for proper functionality and levels.
will test all video equipment installed by
for proper functionality and best resolutions.
will check all network connected devices installed by
for firmware and software updates and perform any necessary updates. These service calls are generally scheduled towards the end of each quarter, to give
the most current updates, but can be scheduled sooner at the request of
also receives a discounted rate for additional service calls. Normal service call rates are $75 per man/hour with a minimum of $100.
receives service calls at a rate of $65 per man/hour with a minimum of $65.
also receive priority scheduling on any service calls needed. Priority scheduling guarantees
will be on-site within 24 hours of a request, within normal business hours.
hours of operation are Monday - Friday between 7am and 4pm, excluding holidays.
The System Care Plus plan additionally entitles
to the installation of the OVRC hub module (normally $299 msrp plus tax and installation), allowing
to remotely monitor and perform necessary reboot/reset commands on network attached devices.
will perform weekly speed tests (remotely) on
will perform firmware updates (remotely) on network attached devices.
will also provide
with a quarterly network performance report card showing
all network speed test results, all device reboot/resets, all network downtime/outages, etc.
Customer will receiver a 5% discount on any equipment purchased through CCE, excluding video equipment such as televisions. Ask a CCE representative about specific qualifying components.
I. PAYMENT TERMS:
Payment will be automatically processed from
's credit card on file at the beginning of each quarter.
If the credit card on file is declined for payment,
reserves the right to cancel the System Care Agreement with
will pay a cancellation fee of $50. If
wishes to cancel the System Care plan, they must provide written notice to
30 days prior to cancellation. Notice can be emailed to firstname.lastname@example.org or mailed to Crabtree Custom Electric, LLC, 3630 Trousdale Drive, Suite H, Nashville, Tn 37204.
Check box to agree to System Care Plus terms
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